How the Committed Customer Service Manager Does Full-time Streaming.

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October 17, 2020

Who are you and what kind of content do you create?

My name is Glitzy Phoenix and you can call me Anna. I mainly play shooter games, FPS and survival games. I just try to create fun and entertaining content, which makes people happy and forget about real-life stresses and strains. I’m pretty sure that Google helped with coming up with my name. I think I got two different names, and then I liked half of one and half of the other, so I put them together. I just liked it and just went with that.  Technically, I do full-time hours as a creator, but I still have a full-time job. It's not a 9-5 job. I'm a customer service manager for a sports betting company and I do different shifts at different hours every day, every single week. 

Let's go down memory lane, tell us your backstory! 

I've been gaming ever since I was young. Having the Nintendos, the sagas, consoles, all of them. I've always been very much into computers and into gaming. As I got into the teenage phase, I grew out of it because I was going out drinking, and I stumbled across with my other half through Twitch, which I don't even know how. I think it was through an app on a console on an Xbox or something. It was absolutely fascinating because I've never seen anything like it in my life. And it took me a long time to get my head around it, but I started seeing games like DayZ and Armor that I thought blew my mind because at that point I was under the impression that PCs were for paperwork, like Word and Excel, and games like Minesweeper and card games. I didn't realize that you could play these games on a PC. So, my other half built himself a PC as a present and he, in the end,  got sick to death of coming home and his character on DayZ or Armor or whatever was ended up in prison, the things that I got into. He was like, I'm gonna just build you one because I don't want you to keep using mine. 

So then he built me a PC. Watching Twitch, I was in awe of some of the communities that people have, the love that people have in these communities and it was just amazing. All the positive comments where people said to the streamer, you know, “I've been through a rough time lately and you've helped me,” “I don't know if I would have done it without you being there.” It just blew my mind and I thought I want to have that influence on people. One day, I just said I'm going to start streaming and he said we would do it properly and do the artwork for my channel. 

I'm very determined. When I get an idea in my head, I want it done yesterday. I think it was a couple of days and I was going live, I hadn't sorted out anything. I just wanted to start doing it. I just jumped in and did it. I started with DayZ. A lot of the bigger streamers are on DayZ at that time, four-ish years ago, maybe nearly five years ago now. I got into playing Tarkov (Escape From Tarkov) when a friend of mine at the time said to me that she had seen this game advertised coming out soon. I don't know how they found out about it. But he told me to sign up to the website for the Alpha (early version of the game), and we'll play it. So I looked at it and wasn't overly sure. I thought it was a cool concept. So I signed up for it and then I completely forgot about it.

I was streaming for almost two years because and then stopped because it just became too much with my full-time job. I had no real schedule. I was at the point where I was not able to control my hours slightly in my job. I was struggling to fit it around work, and real-life friends and family as well. So I just got to the point where I wasn't overly enjoying it so much. I decided to focus on life and stuff. So I did that. While I was away from streaming, I kind of lost a little bit of touch of Twitch as well because I was focusing on the live, right? I wanted to step away from virtual reality as such. That time Tarkov was released, and people started playing it, I completely forgot about Twitch. Then, when I came back to streaming, I actually realized that I missed it a lot. I felt like I needed it back in my life.

So, I started streaming again. I didn't know what to play because with DayZ, I plowed so much time into the game, and I wasn't overly interested in playing it that much anymore. So the only thing I could jump back was into as PUBG, but that something had changed in the matter of PUBG (PlayersUnkown’s Battlegrounds), and I was struggling with that. And then people in my stream kept talking to me about Tarkov. Markstrom, a good friend of mine, plays Tarkov since the Alpha so he kind of blew upon it. I've been watching him. I thought I’m going to give this a go because my community kept going on at me, as well. So I said I'm gonna dive in and give it a go and I did. Here we are now, a year and a half later, and I'm still addicted to it. I'm super happy to be going along with its progress. I mean, I am that eager for it to be done. 

How do you brainstorm ideas for your content and your advice in getting the creative juice flowing.

I’m doing Tarkov videos and cooking videos. I've got a very big passion for cooking. I love looking at food. I love eating food. I love everything about it. I used to cook a lot in my spare time. I was looking for ways to diversify the stream, to switch up the content but in all honesty, there are not many games that tickle my fancy, not really. I’m Tarkov through and through and I can't look past that, and there's nothing else that I want to dig into and so it just makes sense, right? I love food, I love cooking. So why not? 

What are the tools and platform you use to help with your brand?

My YouTube channel is Gourmet Glitzy. It is really new and it's based around cooking, cooking videos like recipes from scratch. It gives you a step-by-step guide on how to make the recipe and whatnots. So that's centered around cooking. I am currently working on an EFT YouTube channel to try and grow and push the stream. I do want to branch out into social media. However, I don't use a webcam and I like my privacy. 

What were your fears starting out? How did you handle it? 

I didn’t have any fears. To handle negativity though, I know I am incredibly blessed and lucky from day one. I have been fortunate enough to attract good people all around. I've had the odd person come in and just say silly things. But I just found them straight away and I don't think anything else about it. I suppose because that's one of the plus sides of not having a webcam. They've got nothing to look out and poke out, right? So I try to attract, put positivity out there, and I feel that positivity attracts positivity. I've been very blessed and lucky on that front, and I've always had a great crowd around me. If anybody has come in and been negative, they just have done the job for me.

How did you build your brand to where it is now, take us through your process.

Consistency. I hate banging the drum because it's so boring, but you have to have a consistent schedule. I can't stick to the same streaming hours every week. So what I do is at the beginning of the week, on a Sunday evening, I sit down, get my work schedule up for the week and schedule my streams around my work schedule. Then I post my schedule on socials. So my community knows exactly where we are, every single week, where they can expect me to pop up. I think that one of the biggest things is consistency, not necessarily a certain amount of streams. You just have to be consistent, because people need to know. I have always been serious about streaming. I am very, very professional about it. I want people to see that I mean business when it comes to streaming. It's fun and I want it to work. I want it to grow. I would love to be a full-time streamer when the time comes. 

For someone who wants to get into content creation, what is your advice?

I don’t necessarily know if there are any mistakes that I have made. I was just kind of rolling along and doing the best I can at the time. What I can say to people that are looking to get into content creation is, don’t let that rule you.

Be your complete self-worth because you have to separate who you are as a person in your real life, as to what you are online, because a lot of people get too caught up. We all do it. I am guilty of that, as well. 

If the numbers are lower, I kind of bummed out about it and it does make me think that nobody likes me. I definitely recommend not get too caught up in it, to the point that it affects you personally. Just have fun, pick a game you enjoy. The only thing that I struggle with is time. Honestly, I am not so sure about my full-time job. I would love to put so much more into content creation, but I just don’t have the time, so for me, my constant struggle is that alone. 

How do you handle brand deals and sponsorships? 

A moderator of mine, who is also a mod for a different channel is sponsored by the same company  as well. He put my name forward to the company to check me out. Then they swung by the stream one day, for quite a while, they kept on popping up here and there in the stream. Before long, they emailed me; they said they really like me, what kind of impression I put forward, how I present my channel and myself. And they want to represent me. I was so over the moon about that. They are absolutely amazing. 

I haven’t gone out of my way to look for sponsorships. I had different emails from here and there, with people along the line, saying they want to support me, but I am a loyal person. I want to work with one company. I just can’t go here, there and everywhere with different products. I am super happy with what I have right now. We have been in partnership for quite a while. Hopefully, this year, it will happen at some point (becoming a partner with the company). It would be fantastic if it does. And if it does not, we are still the fantastic community that we are. It doesn’t take anything away from who we are.

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